BANKS Grrrrrrrrrrrrr

[anneandgraham]

Well the Halifax take the biscuit they really do!! We duly met with nice chap to organise our wishes for investment due to mature before xmas.

O yes no problem some in instant access account pleased it was 2.5% and rest put away for 3 years 4% then get card in post for first account. Trot to cashpoint today to change pin and hey presto wrong amount in it!! the amount that should be in 3 y ear term!
Many phone calls later and losing will to live decide to go in person (girl advised it in call centre!) get to Halifax (missed my club meeting grrr!) queue for half hour, by this time spitting with pent up rage, and ask for manager!! meanwhile hubby spots chap who dealt with ushering his clients out of office and he stepped in!!
cut long story short they compensated us for our hassle, but still not very happy, apparently sent card out with wrong account no!!! also the 3 year term is showing 2.5% not 4% online but was assured this is correct, will be keeping watch.
Is it just me but is the service diabolical from banks now?? It is impossible to get through to direct line no, shoved off to call centre then they are not able to help!! offer to email the branc and no phone call comes back, the manager said they are all so busy not even had lunch today! very sorry about that but is it my faulT??? impossible situation if there was any choice I would have asked for my money and walked, but they all seem the same!!!! very stressful day!!
excuse for wrong card blamed on computer!! I always point out they only act on information put in!! still stressed the wine is flowing!!

[jeangenie]

You really didn't need that, Anne!

The trouble is nobody can use their initiative or common sense, everything is controlled by the computer, and the computer is controlled by....... who knows? But probably a whole raft of people in project teams, working to impossible deadlines and probably not even able to communicate with other teams. Then somebody, somewhere inputs the wrong information. Result = chaos!

Hope it's all ok, but I can see how stressful it must be!

Jean

[Beth]

What a muddle, Anne!

When my father first became ill, before going into a nursing home then passing away, my mother needed, rather urgently, to change some things about their accounts. The two of us were constantly going into the bank,and seeing a real person seemed as likely as seeing the queen.
After Dad passed away mum moved all the money (to the Halifax, LOL) as HSBC had been so unhelpful

[plantaholic]

You are treated in a very different way if you bank a large cheque. I went into Lloyds to put a large cheque into our account until OH decided where to invest it and before I knew what was happening I was being invited into the manager's office. I pointed out that we didn't need advice and if we did we would make an appointment, OH was sitting in the car as parking was difficult and wondered where I had got to.

[anneandgraham]

The Halifax certainly do not treat you any differently is a very large amount of money we have invested with them.

Trouble is they are so very very busy. Admitttledly the manager did appear after I caused a scene and she offered the compensation, still not very happy about it all.

Feel if they can send us card with wrong account no. on anything could happen but of course who cares nowadays!! wondered about writing to them but doubt would make any difference.

[pilates]

Halifax also completely messed up with us too.You have to keep wits about you and check their every move.They're all the same I think and we couldn't face hassle of changing.Would probably be case of out of frying pan into the fire!

[Enid]

Perhaps of they put the money they spend on stupid adverts into staff training, they might improve a bit...

[GrannyHaggis]

We bank with RBS and they're about to become part of the Santander group. We're not happy about that but nowhere in the literature thay've sent out do they tell you what to do if you don't want your account to be transferred to Santander.
In the branch that we use, there's one particular teller) probably not called that these days!) who always inivtes us for a review of our account and refers to our last one which was at least 5 years ago. We try and avoid her if we can!
Another thing that annoys me is when you pay in alarge cheque, and they ask what it's going to be used for. None of their B***** business !
GrannyHaggis

[plantaholic]

My bank was Alliance and Leicester which is now part of Santander, so far I have been quite happy and have always managed to speak to a helpful person when I needed. We had the same experience GH when depositing a large cheque at Lloyds being asked what we were going to do with it, what a cheek!