Terms & conditions
In the terms and conditions (“this Agreement”) laid out on this page “we”, “our”, “us” or “Grannynet,” refers to Grannynet.co.uk ltd and “you” refers to each and any user and/or member (as the context may require) of www.Grannynet.co.uk.
Acceptance of terms
www.Grannynet.co.uk (“the Website”) is designed to be used in the UK, and although may be useful for those residing in other countries, users from outside of the UK are strongly advised that before acting they should seek further advice in their country of residence. The information on the Website may not be applicable to you or your country of residence.
You agree that you shall not use the Website for illegal purposes, and will respect all applicable laws and regulations. You agree not to use the Website in a way that may impair the performance, corrupt the content or otherwise reduce the overall functionality of the Website. You also agree not to compromise the security of the Website or attempt to gain access to secured areas or sensitive information.
You agree that you are fully responsible for any claim, expense, liability, loss, cost, including legal fees, incurred by us arising from any breach of this Agreement by you.
We reserve the right to change any of the terms and conditions of this Agreement from time to time without notice to you by updating this Agreement, therefore please ensure that you check this Agreement regularly. Your use of the Website following the posting of a new version of this Agreement constitutes your acceptance of such changes.
The Website and its contents are copyright Grannynet. All rights reserved.
All copyright, trade marks (registered or unregistered) and other intellectual property rights of any nature arising from all materials, content and information on the Website, including the Website’s design, layout and organisation, are owned or licensed by Grannynet.
Reproduction of all or any substantial part of the contents in any form is prohibited.
No part of the Website may be copied, reproduced, distributed, republished, downloaded, displayed, posted, or transmitted for any commercial purpose without express prior approval in writing from us.
Contributions to Grannynet: We have the right to publish, republish in any format, edit, reject or remove anything that you send us either via email, via the Website or in writing via post for any purpose whatsoever, commercial or otherwise, without payment to you – unless we have specifically agreed otherwise in writing prior to submission.
By sending materials or information (each a “Work”) to us you automatically grant to Grannynet a worldwide, exclusive, perpetual, fully-paid, royalty-free, transferable, sub-licensable, and irrevocable license to use such Work and guarantee that you are the owner of any copyright of the Work.
Once you have submitted Work such as a letter, article, experience etc to Grannynet either by way of the Website, direct email, by post or fax we also have the right to store it. Ownership transfers from you to Grannynet and you may not submit the same Work to any other website or printed publication without prior agreement in writing from us.
We rely on the author of each contributed article to present us with accurate and factual Work. We assume no responsibility for the accuracy of information provided on the Website.
To the maximum extent permissible at law, you hereby wave any moral rights that you may have in any material that you send to us.
Limitation of liability
Grannynet accepts no responsibility for the accuracy of the material on the Website or the applicability of such material to your circumstances and to the maximum extent permissible by law, Grannynet disclaims any liability for the information on this Website. Grannynet will under no circumstances be liable for indirect, special, or consequential damages including any loss of business, revenue, profits, or data in relation to your use of the Website.
Nothing within this Agreement will operate to exclude any liability for death or personal injury arising as a result of the negligence of Grannynet, its directors, employees or agents.
When you register with us to become a member of the Website you are stating that you are over 18 years of age or are a minor aged over 13, with parental consent to use the service you are registering for. You agree that the information you provide to us about yourself upon registration or at any other time will be true, accurate and complete.
By registering as a member of the Website you will agree to receive a Grannynet newsletter by email from time to time. If you do not wish to receive these newsletters you may unsubscribe from the mailing list once you have registered using the link sent with the newsletters.
Grandchild of the month
All photographs entered into the GOTM competition will be destroyed once the competition winner has been chosen and will never be available online unless explicit permission has been granted by the user who sent the photograph to us.
Our Contributors: The Grannynet Team, Jackie Highe & Dr Susannah Rist
The Grannynet Team, Jackie Highe and Dr Susannah Rist are individuals who have personal experience in relation to the information they provide. The articles written by them should not be relied upon to provide accurate professional (including but not limited to legal, financial and medical) advice. This internet site provides information of a general nature and is designed for educational purposes only. If you have any concerns about your own health or the health of a child in your care, you should always consult your GP or another healthcare professional. It is your responsibility to check the accuracy of relevant facts and information given on the Website prior to relying on them or entering into any commitment based on them.
All promotions that are published by Grannynet (herein the Company) or on this website are subject to the ‘Competition Rules’ (herein rules) , unless otherwise expressly stated that you are deemed to accept these rules and any applicable specific rule, together with any terms and conditions of any relevant third party.
Unless expressly stated otherwise in the rules, promotions are restricted to residents of the United Kingdom, the Channel Islands and the Isle of Man aged 18 years or over, excluding employees of the promoter, their immediate families, their agents or anyone professionally connected to the relevant promotion. Proof of eligibility must be provided on request. Written parental/guardian consent is required where a promotion states that participants may be under the age of 18.
Completion of competitions is required for the claim of the promotional material. The applicant must fill its contact details as requested and must fit the criteria of the survey.
The promotional items are as described on this website, there is no cash alternative, are not transferable, may not be re-sold and are subject to availability. The Company reserves the right in their reasonable discretion to substitute any promotional item with a gift, prize or item of equal value.
In the event of any dispute regarding this promotion and its rules relating to the Company’s promotion, the decision of the Company and this website shall be final and no correspondence or discussion will be entered into. The Company reserves the right in its reasonable discretion: (a) to disqualify any claimant, competitor or nominee whose conduct is contrary to the spirit of the rules, any specific rules or the intention of the promotion and to declare as void any or all of their claims or entries based on such conduct; (b) to declare as void any claims or entries resulting from any printing, production and/or distribution errors (including but not limited to any error(s) in Company, this website, and/or other printed materials) or where there has been error(s) in any aspect of the preparation for or conduct of the promotion materially affecting the result of the promotion or the number of claimants or the value of claims; (c) to add to or to waive any of these rules or any specific rules on reasonable notice; and/or (d) to cancel the promotion or any part of it at any stage in the event of circumstances beyond Company’s reasonable control.
A promotion may be declared as void by the Company if promotional devices/means contain printing errors, or involve a production or distribution error, of any kind.
In relation to prize draws and competitions, the prize winner(s) will be chosen from all qualifying entries (i) by an independent judge by the Company or (ii) as otherwise stated otherwise in the specific rules. The prize winner(s) will be chosen within 28 days of the promotion closing date specified in the specific rules.
Failure to claim the promotional item by the time or in the manner specified for the particular promotion will make any claim invalid. No responsibility is accepted for entries damaged, lost or mislaid and proof of posting/texting or emailing will not be accepted as proof of delivery or receipt. No applications will be accepted by agents, in bulk or from third parties. All reasonable endeavours will be made to contact the winner. If a winner cannot be contacted or is not available, the Company reserves the right to re-draw another winner from the correct entries which were received before the closing date.
Winners will be notified within 28 days of the relevant closing date and names of winners of major promotions are available online on the website of the Company up to one month after the closing date of the relevant promotion.
Where relevant, you agree upon Company’s request to assign to the Company any and all rights subsisting in any entries you make to a promotion.
Winners may be requested to take part in promotional activity and the Company reserves the right to use the names and addresses of winners, their photographs, audio and/or visual recordings of them and any media submitted by them in relation to any Company’s promotion in any publicity. Winners must co-operate fully for publicity purposes if so required.
Any information submitted by you relating to a promotion must be personal and related specifically to you. You warrant that any information or material which you submit to the Company will not infringe the intellectual property, privacy or any other rights of any third party, and will not contain anything which is libellous, defamatory, obscene, indecent, harassing or threatening. The Company reserves the right, but not the obligation, to screen, filter and/or monitor information provided by you and to edit, refuse to distribute or remove such information.
Any personal data submitted by you will be used solely in accordance with current UK data protection legislation.
Use of the forum
If you use the forum you alone are responsible for the content of your messages and any consequence arising. By using the Website you agree to comply with the following:
(i)The aim of Grannynet is to provide a friendly and useful forum for active users of the Website.
(ii)The community is designed for commenting on, or raising issues and questions on being a grandparent and also suggested changes to the Website.
(iii)The Website is to be used for your personal use only. No explicitly commercial postings promoting products or services are allowed. Requests for services and quotations from other list members can be made but should be answered by email off-line.
(iv)If you arrange to meet someone through the Website, you do so at your own risk, and Grannynet accepts no responsibility for any consequence. We will however ensure that members are barred for any inappropriate behaviour.
(v)No threats, general rudeness or slander of people, products or companies should be posted.
(vi)You must not post or transmit any content that is abusive, vulgar, obscene, hateful, fraudulent, unlawful, threatening, harassing, offensive, racially intolerant or defamatory.
(vii)You must not post or transmit any material that you do not have the right to transmit under such law (such as copyright or trade marks) or under contractual or fiduciary relationships (as in nondisclosure agreements).
(viii)You must not post or transmit or link to sexually explicit material.
(ix) You must not post or transmit statements that are intentionally false or misleading, or use such statements to manipulate markets of goods and services that would be of interest to other users of the Website.
(x)You must not post or transmit any advertising, promotional materials or other forms of solicitations including chain letters or pyramid schemes.
(xi)You must provide true information about yourself in your registration. You must not impersonate any other person or entity whether actual or fictitious.
(xii)Please do not post a question multiple times. It is unnecessary and makes it more confusing for people searching the forum. Duplicate questions may be removed by the moderators.
(xiii)Grannynet reserves the right in its absolute discretion at any time to edit, alter, delete, or move any material posted to, appearing on or distributed by the Website and you. Grannynet will not enter into any discussions about its decision to edit, alter, delete or move such material. This includes closing threads.
(xiv)Grannynet reserves the right to withdraw membership of the Website from any members at any time. Attempts to rejoin may result in legal action. Grannynet’s decision on this is final.
The Website contains hyperlinks to websites operated by other parties. We do not control such websites and we therefore take no responsibility for, and will not incur any liability in respect of, their content. Our inclusion of hyperlinks to such websites does not imply any endorsements of views, statements or information contained in such websites.
All information contained in the Website is provided on an “as is” basis with no warranties expressed or otherwise implied relating to the accuracy, completeness, fitness for purpose, compatibility or security of any components of the Website. We do not guarantee uninterrupted availability of the Website and cannot provide any representation that using the Website will be error free.
All promotions are limited to one per household. Any free gifts are at the discretion of Grannynet and Grannynet’s decision is final.
You agree to indemnify, defend, and hold harmless Grannynet and its affiliates, directors, officers, employees from and against any claim, liability, cost, damage or loss we may incur (including without limitation, solicitor’s fees) as a result of any material you post on the Website or any violation by you of your obligations under this Agreement.
Breach of Terms
Grannynet will be entitled to restrict, suspend or terminate your membership or deny you access to the Website or take such other action as Grannynet deems appropriate if we determine in our sole discretion, that you are in breach any part of this Agreement or that your use of the Website is inappropriate or otherwise unacceptable. The restriction, suspension or termination of our service pursuant to this section will be without prejudice to any rights with Grannynet may have against you in respect of your breach of this Agreement.
Grannynet will be entitled to disclose your user identity and details if required or requested by the courts or other law enforcement authorities and/or agencies or in such other circumstances as Grannynet in its sole discretion considers reasonably necessary or appropriate.
Governing Law and jurisdiction
This Agreement will be governed by the laws of England and any user of the Website hereby agrees to be bound exclusively by the jurisdiction of English courts without reference to rules governing choice of laws.
Grannynet is committed to providing the best possible service for all our users. However, the content on this Website comes from a number of different sources, therefore represent a number of different opinions.
We welcome your feedback as it lets us know if things are going wrong and where we need to make improvements. The best way for you to complain is to contact us at by email at firstname.lastname@example.org, or you can write to us at Grannynet.co.uk, PO Box 59620, London SE22 8RG. To help us respond to your complaint as swiftly and fully as possible please:
- Mark your email or letter “complaint”.
- Include your full name and preferred contact details.
- Explain what you think we should do to put things right.
We aim to:
- Consider what you think we should do to put things right
- Provide a full response to your complaint either in writing or over the telephone within 14 working days of its receipt. However, if we are unable to respond within that period, we will let you know why and explain when you can expect to hear from us.